FAQs

How do I place an order?

To place an order online, please follow the following steps: Go to our shop menu > click on the product you want to order > choose the preferred size, color > click “add to cart” > review your cart > click “check out”

I changed my mind. How do I cancel an order?

To cancel an order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 7 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I want a different color but I already checked out. Can I make changes to my order?

To change your order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

Can I add items to an order that I already checked out?

To edit your order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I accidentally placed the same order twice. What do I do?

To cancel an order, please contact our customer support and one of our agents will cancel your order.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

Where is your store located?

Egy-handmade is an online shopping platform, operating solely through our website.

I have some store credit left from a previous order but it is not reflected in my account. What do I do?

At egy-handmade , we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. Currently, we do not offer an online store credit option. If you have been refunded for an amount by one of our agents or on-ground salesman, please contact our customer support and they will manually reflect it on your account.
At egy-handmade , we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. Currently, we do not offer an online store credit option. If you have been refunded for an amount by one of our agents or on-ground salesman, please contact our customer support and they will manually reflect it on your account.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I can’t log into my account. What do I do?

At Egy-handmade, we are constantly striving to improve our online platform to the latest industry standards and e-commerce practices. If you are experiencing a hiccup, please take a screenshot and send it to our support team at support@egy-handmade.com, and our team will guide you through the next steps.

I forgot my password. What do I do?

To reset your password, click on “forget my password” and follow the necessary authentication steps for a new password.

How do I access my order history?

To access your order history, please click on “My Account” on the top right > click on “Dashboard”

I’m concerned about my privacy.

At Egy-handmade , your privacy is our top priority. To this end, we will never share, release, store or reuse your information without your permission. To learn more about our privacy policies, click here.

I believe my account has been hijacked. What do I do?

If you notice any unusual activity in your account, please contact our customer support immediately and an agent will guide you through the necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

Type Your Question here ?

Type Your answer here Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Type Your Question here ?

Type Your answer here Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Type Your Question here ?

Type Your answer here Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Type Your Question here ?

Type Your answer here Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

I received the wrong item. How do I return it?

If you have received the wrong item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I received a package with missing items. What do I do?

If you have received a package with some missing items, please contact our customer support and one of our agents will schedule their replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I don’t like the item I received and would like to exchange it for another item. What do I do?

Egy-handmade supports free returns within 14 days of receiving your item. To schedule a product exchange, please contact our customer support and one of our agents will schedule their replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.
Kindly be informed that old delivery fees are non-refundable, and new delivery fees apply to the product exchange.

The item I received was damaged or defected. What do I do?

If you have received a damaged or defected item, please contact our customer support and one of our agents will schedule its replacement at a time that is suitable to your schedule.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

The refund amount is not reflected in my bank account. What do I do?

Kindly be informed that it takes a total of 14 business days for the amount to be reflected in your bank account.
If 14 business days have passed and the amount has not been reflected in your account, please contact customer support and one of our agents will guide you through the necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I damaged my item within the warranty period. Can I exchange or fix it?

Although all egy-handmade products enjoy warranty, it varies from one product family to another. To inquire about the warranty of a specific product, refer to its product description or contact our customer support and one of our agents will provide you with the necessary information.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

How many payment methods do you support?

Egy-handmade supports credit card payments, cash on delivery payments.

Can I change the payment method after I placed the order?

No, you cannot.

My credit card was charged twice for my order. What do I do?

Please contact customer support and report the instance with your order number, and an agent will guide you through our necessary next steps.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

Can I track my order?

At Egy-handmade, we are constantly upgrading our service and delivery model for our customers’ ultimate convenience. Although we currently do not support a real-time tracking feature, you will receive an email once your items have been sent out for shipping.

I entered the wrong billing address or moved to a new location. How do I change it?

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I ordered a gift for my friend. Can I ship the package to a different location from my billing address?

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfillment. Kindly be informed that additional delivery fees may apply.
To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address. To ship the location to a different address, simply choose credit card payment and change the address to your friend’s location.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages.

I want to make changes to my order but it has already been shipped. What do I do?

To change the billing address of an active order, please contact customer support and an agent will take the necessary steps to modify your order fulfilment. To modify your billing address for future orders, please go to “My Account” > “My Account Settings” and change your billing address.
Our customer support is available for your assistance everyday between 10 am and 6 pm. To contact our customer support, please send us an email on support@egy-handmade.com, call us on +2012030444430 or send us a message on our official Facebook or Instagram pages..

I live in a different city. How do I inquire about the shipping costs?

At Egy-handmade , we deliver all over Egypt. To inquire about delivery costs, please contact our customer support through email on support@egy-handmade.com, phone on +2012030444430 or send us a message on our official Facebook or Instagram pages any day between 10 am and 6 pm.

Which shipping companies do you use?

Within Egypt we use Middle east
For international shipping we use UPS

How long does it usually take for my products to be delivered?

Within Egypt 3-4 days
Internationally 7-10 days