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- Website Policy
This Privacy Policy governs the manner in which Egy-handmade collects, uses, maintains and discloses information collected from users (each, a “User”)
of the www.egy-handmade.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Egy-handmade .
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of EGY.
Egypt is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
- Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
- Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
- Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
EGY-handmade collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
- Delivery/Shipment
(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of EGY”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
- Changes to this privacy policy
Egy-handmade has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
- Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Return Policy
- General conditions
At Egy-handmade , we are committed to deliver you the very best of shopping experience. In case we sent you the wrong product, or the product is faulty, or even if you changed your mind after paying, Egy-handmade will be happy to accept returns free of charge, provided that:
Products are returned in the original packaging
The product shows no sign of usage (*),
The stamped invoice is attached,
(*) Condition doesn’t apply for faulty (defective) products .
Refund & cancellation policy
Refunds will be done only through the Original Mode of Payment
3% handling fee applies on canceled orders made through a credit card.
If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us through Egy-handmade . Don’t worry; we are happy to pay for the shipping expenses.
Please be informed: products that have been returned without calling our customer service will be shipped back to customer.
Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you.
After approval by our After Sales department, you will be able to proceed to:
exchange your order with another product sold on Egy-handmade , or
get a refund, in the form of Egy-handmade Voucher or bank transfer .
1. What if I changed my mind?
Please call our Customer Service to proceed with the return process (conditions above apply).
In any case, the return request must be executed within 14 days after delivery.
2. What if my product is faulty (defective)?
Please call our Customer Service.
We will examine the case to verify the defectiveness and get back to you as soon as possible.
In any case, the return request must be executed within 14 days after delivery.
3. What if I was sent the wrong item?
Oops! This is our mistake and we apologize. Please call our Customer Service; we will guide you through the return process (conditions above apply).
Order Receiving Policy
If you have ordered a customized product it will take more time than the usual (up to 25 BUSINESS DAYS.
If you have any questions about this Privacy or Return Policy, the practices of this site, or your dealings with this site, please contact us at:
www.egy-handmade.com
+201203044430
info@egy-handmade.com